BestBuy Update

I have called 1-888-BestBuy and talked to Emily and Supervisor Mark in Customer Relations. They have both expressed their apologies about what happened, and expressed that they will find out what happened, and express with the staff of the Destin, FL Branch the properer procedures.

"One shouldn't be asked to leave a store over some certificates". The Best Buy RewardZone computers had noticed my certificates had been cancelled, but what date/time or by whom was not noted or logged which was highly irregular and baffled Mark. The staff at the store should have apologized and found out why, and there would have been someone to take their call on a Sunday.

The $25 Certificates have been reissued and a $50 Gift Card has also been sent. I should not be afraid to reenter the Destin Store according to Mark. I am glad I received an apology, and wait to receive my gift card and certificates and see what happens when I try to use them.

I hope BestBuy addresses the issues at hand...